How would you react if you worked at McDonald’s and a customer (allegedly) threw coffee at you? I hope you’d go TF off like this Jacksonville McDonald’s worker did in this video that’s going to cause chaos on Jacksonville Facebook pages. Add in it’s a white woman who (allegedly) threw the coffee and you have all the makings of a TV station’s social media wet dream. Just think of all the reaction the divided sides will use up fighting each other over this.
I’ll actually give the McDonald’s worker credit for not going further than the simple assault via the slap. She hit the boiling point, but didn’t put that customer in a coffin. That’s restraint. And it also needs to be said here that this is why I am so loyal to Chick Fil A.
A CFA worker would’ve picked up the cup and asked if the customer wanted a refill.
According to customers who witnessed the incident, the customer threw a cup of coffee at the employee, potentially prompting the altercation.
While the employee can be heard screaming, “Did you throw that drink at me?!” customers say the employee’s reaction was unprofessional.
“I’m speechless. I’m blown away by that one,” said Eddie Ford, a customer. “I think it’s totally unprofessional.”
Ford said no matter what happened before the incident, it could have been avoided.
“Your job is customer service, and you come behind the counter and fight a consumer? That’s crazy,” said Ford. “You’re the face of the company.”
These responses from Eddie Ford are pretty much what you’re going to get on Facebook.